SHASHANK's CV
SHASHANK JOSHI
BANKING OPERATIONS | CLIENT ONBOARDING | KYC/CDD | REGULATORY COMPLIANCE
Profile summary
Strategic Banking Operations and Client Onboarding Executive with 09 years of experience shaping regulatory compliance, KYC documentation, and client relationship outcomes across multiple organizations and GCC experience. Known for executing customer onboarding processes, reducing outstanding receivables, and managing stakeholder relationships. Committed to delivering operational excellence and driving process improvement across financial services.
Career highlights
Banking Operations: Executed customer onboarding and KYC documentation verification for 100+ accounts to ensure completeness and strict adherence to banking requirements at ICICI Bank Ltd.
Client Relationship Management: Managed relationships with 250+ clients by handling service requirements, ongoing relationship management, and supporting customer retention as a Client Relationship Officer.
Financial Operations: Reduced outstanding receivables by 15% through structured follow-up processes while working as an Account Assistant at Aravali PG College.
Career Progression: Advanced through 6 distinct roles encompassing consulting, client success, relationship management, and financial operations across multiple organizations.
Key skills
Professional experience
Directs independent consulting engagements, shaping commercial strategy and operational frameworks for clients across the region while advising executive stakeholders on business planning, risk assessment, and process optimization initiatives.
- Conducted business analysis and process reviews to identify operational improvement opportunities and support strategic decision-making.
- Applied project management, risk assessment, and stakeholder management principles to support business planning, documentation, and project execution.
- Prepared business documentation, reports, and presentations while coordinating with stakeholders to monitor progress and support continuous process improvement.
Shaped customer success operations, steering client retention mandates and cross-functional coordination. Managed client onboarding workflows, CRM data integrity, and service delivery standards across organizational teams.
- Monitored client onboarding progress and tracked customer metrics through Salesforce dashboards while maintaining CRM records.
- Coordinated with cross-functional teams to resolve client requirements, refine service processes, and support retention initiatives.
Steered service coordination for commercial and industrial accounts while establishing internal communication channels between engineering and operations teams. Defined documentation workflows and operational standards to align service delivery with client requirements.
- Coordinated service activities across operations teams to resolve client requirements and maintain timely communication.
- Maintained client documentation and supported internal process improvements to ensure adherence to internal procedures.
Managed accounts receivable operations and financial documentation maintenance, ensuring adherence to internal audit compliance standards across daily administrative tasks.
- Reduced outstanding receivables by 15% through structured follow-up processes.
- Executed customer onboarding and KYC documentation verification for 100+ accounts to ensure completeness and strict adherence to banking requirements.
- Managed relationships with 250+ clients by handling service requirements, ongoing relationship management, and supporting customer retention.
Education
International Banking & Project Management
Banking Operations
Mathematics
Languages
English · Professional
Hindi · Native